Terms of Service

Effective 4 October 2026. These terms cover the Otter Vault browser extension, the Otter Vault Mac app, and the Otter Teams service (together, "Otter"). Otter is made and run by Krishna Ganga ("I", "me"). By installing Otter or signing in to Otter Teams you agree to these terms. If you don't agree, please don't use Otter.

1. The short version

• Your personal vault is free and stays on your device.
• Otter Teams is a paid subscription after a free trial. Whoever creates a team pays for it.
• Your keys are encrypted on your devices. I cannot read them, so I also cannot recover them if you lose access.
• Use Otter only for credentials you are allowed to hold and share.

2. Personal vault

The personal vault is free. It is stored and encrypted on your device with a passphrase only you know. There is no account, and nothing from it is sent to me. If you forget your passphrase, your vault cannot be opened by anyone, including me. Keeping your passphrase safe and keeping your own backups is your responsibility.

3. Otter Teams accounts

• You sign in with a Google account. You must be at least 16 and allowed to agree to these terms, either for yourself or for the organisation you add to a team.
• You are responsible for the devices you approve, for checking a teammate's code before adding them, and for the people you invite.
• Team admins must use two-step sign-in. Admins are responsible for keeping the team's recovery kit somewhere safe. Without the recovery kit and every admin device, a team's keys cannot be recovered.

4. Trial, pricing and billing

• Each new team gets a free trial of 21 days. After the trial, the team becomes read-only until it is subscribed.
• The Team plan is $29 a month (or $290 a year) for up to 10 people, charged to the person who created the team. Teams that subscribe during the early-bird offer pay $20 a month instead. The offer and how long the early-bird price lasts are described on the pricing page when you subscribe.
• Payments are handled by Dodo Payments, which sells the subscription to you as the merchant of record. Dodo charges your card, issues receipts and invoices, and handles sales tax, VAT or GST. Its own terms also apply to the purchase.
• Prices are in US dollars and do not include taxes that may apply where you live. Subscriptions renew automatically until cancelled. You can cancel at any time, and the team stays active until the end of the period you have paid for. Payments already made are not refunded, except where the law requires it.
• I may change prices for future billing periods. I will tell team owners by email at least 30 days before a change affects them.

5. Acceptable use

Do not use Otter to:

• store or share credentials you are not authorised to hold, or that were obtained without permission;
• break the law, or the terms of the services whose keys you store;
• attack, overload, probe or reverse-engineer the Otter Teams servers, beyond good-faith security research reported as described on the support page;
• create accounts or teams in bulk, or use the service to send spam.

I may suspend or remove an account or team that breaks these rules. Where I can, I will warn the team owner first.

6. Your data

You own what you store in Otter. Shared keys and their details are encrypted on members' devices before they reach the server, and I cannot read them. The server holds the information needed to run a team, such as member email addresses, device public keys and activity records. The privacy policy explains exactly what is collected and why. A team's data is kept while the team exists, including after a trial ends. Email me from the address you sign in with to delete your Teams account or a team you own, and it will be removed within 30 days.

7. Availability and changes

I work to keep Otter Teams running, but I don't promise it will always be available or free of errors. Owners and admins can export every shared key at any time from the team's Keys tab. Keep your own copy of keys you can't afford to lose access to. I may change or end features. If I ever shut Otter Teams down, I will give team owners at least 60 days' notice so they can move their keys out.

8. No warranty

Otter is provided "as is" and "as available", without warranties of any kind, whether express or implied. That includes fitness for a particular purpose and non-infringement, to the extent the law allows.

9. Limit of liability

To the extent the law allows, I am not liable for indirect or consequential losses. That includes lost profits or data, or costs from a leaked or lost credential. My total liability for any claim about Otter is limited to the amount you paid me for Otter in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Ending your use

You can stop using Otter at any time: uninstall the extension, leave your teams, and email me if you want your Teams account or a team you own deleted. I may end these terms for an account that seriously or repeatedly breaks them.

11. Changes to these terms

If I change these terms, I'll update the date at the top of this page. If a change materially affects paying teams, I'll email team owners at least 30 days before it takes effect. Continuing to use Otter after that means you accept the new terms.

12. Governing law

These terms are governed by the laws of India. Any disputes will be handled by the courts of India, unless the law where you live gives you the right to bring a claim there.

13. Contact

Questions about these terms: krishna091718@gmail.com.